公益通報者保護法を踏まえた地方公共団体の通報対応に関するガイドライン（外部の労働者等からの通報） Guidelines for Local Governments' Handling of Reports Based on the Whistleblower Protection Act (Reports from External Workers or Corresponding Persons) 公益通報者保護法を踏まえた地方公共団体の通報対応に関するガイドライン（外部の労働者等からの通報）（平成十六年六月十八日法律第百二十二号） Guidelines for Local Governments' Handling of Reports Based on the Whistleblower Protection Act (Reports from External Workers or Corresponding Persons) (Act No. 122 of June 18, 2004) 消費者庁 Consumer Affairs Agency １．本ガイドラインの意義及び目的 1. Significance and Purpose of These Guidelines 「公益通報者保護法の一部を改正する法律」（令和２年法律第５１号）により改正された公益通報者保護法（平成１６年法律第１２２号。以下「法」という。）では、通報対象事実について処分又は勧告等をする権限を有する行政機関に対し、外部通報に応じ、適切に対応するために必要な体制の整備その他の必要な措置をとることを義務付けている（法第１３条第２項）。 Under the Whistleblower Protection Act (Act No. 122 of 2004; hereinafter referred to as the "Act"), as amended by the "Act Partially Amending the Whistleblower Protection Act" (Act No. 51 of 2020), an administrative organ that is authorized to impose dispositions, issue recommendations or take other measures with respect to reportable facts is required to establish a necessary system or otherwise take necessary measures to respond to and appropriately handle external reports (Article 13, paragraph (2) of the Act). 地方公共団体が国の行政機関との連携を図りつつ、外部の労働者等からの通報に対応する仕組みを整備し、これを適切に運用することは、事業者に対する行政の監督機能の強化並びにそれを契機とした事業者における内部通報制度の整備及び改善に向けた自主的な取組の促進に寄与するなど、事業者の法令遵守の確保につながるものである。 The local governments' establishment and appropriate operation of mechanisms for handling reports from external workers or corresponding persons in collaboration with the national administrative organs will contribute to the reinforcement of the governmental supervisory function over enterprises and to the promotion of enterprises' voluntary efforts to establish and improve their internal reporting system prompted by such government supervision, and will otherwise lead to the ensuring of compliance with laws and regulations by enterprises. また、外部の労働者等からの通報を積極的に活用した情報の早期把握を通じて、地方公共団体が適切な法執行を行っていくことは、地域住民の生活の安定及び社会経済の健全な発展にも資するものである。 In addition, the local governments' appropriate law enforcement through early detection of information by actively utilizing reports from external workers or corresponding persons will contribute to the stabilization of the daily lives of the local residents and to the sound development of society and the economy. 本ガイドラインは、以上の意義も踏まえて、地方公共団体において、外部の労働者等からの法に基づく公益通報及びその他の法令違反等に関する通報を適切に取り扱うため、各地方公共団体において取り組むことが求められる基本的事項等を定め、もって通報者の保護を図るとともに、事業者の法令遵守を推進することを目的とし、各地方公共団体においては、本ガイドラインを踏まえながら、各地方公共団体の実情等も勘案し、法が求める措置を講ずる必要がある。 Based on the above significant objectives, among other things, these Guidelines intend to ensure the protection of whistleblowers and to promote compliance with laws and regulations by enterprises, by stating basic approaches and measures that are expected to be used by each local government, in order for the local governments to appropriately deal with whistleblowing disclosures received under the Act from external workers or corresponding persons, as well as other reports received from them concerning violations of laws and regulations and other misconduct. Each local government must take the measures required by the Act based on these Guidelines, while taking into account the actual circumstances of each local government. なお、本ガイドラインは、地方自治法（昭和２２年法律第６７号）第２４５条の４第１項の規定に基づく技術的な助言として位置付けられるものであり、各地方公共団体において一層充実した通報対応の仕組みを整備及び運用すること、又は各地方公共団体の規模等の実情に応じた適切な取組を行うことを妨げるものではない。 These Guidelines constitute technical advice under the provisions of Article 245-4, paragraph (1) of the Local Autonomy Act (Act No. 67 of 1947), and do not preclude a local government from establishing and operating more advanced mechanisms for handling reports or from taking appropriate approaches according to the size and other conditions of the local government. また、本ガイドラインにおいて「法令」とは、各地方公共団体が制定する条例、規則その他の規程を含むものとする。 For the purpose of these Guidelines, the term "laws and regulations" includes prefectural or municipal ordinances, regulations, and other rules established by each local government. ２．通報対応の在り方 2. Infrastructure for Handling Reports （１）通報対応の仕組みの整備及び運用 (1) Establishment and Operation of Mechanisms for Handling Reports ①　各地方公共団体は、外部の労働者等からの通報事案への対応を、通報に関する秘密保持及び個人情報の保護に留意しつつ、迅速かつ適切に行うため、その幹部を責任者とし、部署間横断的に通報に対応する仕組みを整備し、これを適切に運用する。 (i) Each local government will establish and appropriately operate mechanisms that handle reported cases from external workers or corresponding persons n a cross-functional manner and for which the local government's executive officials are appointed as responsible persons, in order to promptly and appropriately handle reported cases while giving consideration to the confidentiality of reports and the protection of personal information. ②　各地方公共団体は、通報対応の仕組みについて、内部規程（条例を含む。）を作成し公表する。 (ii) Each local government will establish and announce internal rules (including prefectural or municipal ordinances) for its mechanisms for handling reports. ③　支庁、地方事務所、支所、出張所等（以下「出先機関等」という。）を置いている地方公共団体にあっては、当該通報対応の仕組みの下で、各出先機関等においても適切に通報対応を行うための周知、体制整備その他必要な措置をとる。 (iii) Each local government with sub-prefecture offices, local offices, branches, sub-branches, etc. (hereinafter collectively referred to as "local agencies") will disseminate information, establish systems and take other measures necessary to appropriately handle reports at each of its local agencies under the mechanisms for handling reports described above. （２）通報受付窓口の設置 (2) Establishment of a Contact Point for Reporting ①　各地方公共団体は、外部の労働者等からの通報を受け付ける窓口（以下「通報窓口」という。）及び通報に関連する相談に応じる窓口（以下「相談窓口」という。）を、通報者及び相談者（以下「通報者等」という。）に明確になるよう設置する。 (i) Each local government will establish a point of contact to receive reports from external workers or corresponding persons (hereinafter referred to as a "contact point for reporting") and a point of contact to provide consultation on reports (hereinafter referred to as "contact points for consultation"), in a manner that makes these contact points clear to whistleblowers and consulters (hereinafter collectively referred to as "whistleblowers or the like"). ②　人員、予算等の制約により専用の通報窓口又は相談窓口を設置することが困難な地方公共団体にあっては、通報に関する秘密保持及び個人情報の保護に留意した上で、当該地方公共団体に設置された総合窓口、公聴窓口、消費生活センター又は消費生活相談窓口等を通報窓口又は相談窓口として活用することができる。 (ii) If it is difficult for a local government to establish a dedicated contact point for reporting or contact point for consultation due to personnel, budgetary or other constraints, after giving consideration to the confidentiality of reports and the protection of personal information regarding reports, the local government may utilize a comprehensive contact point, a contact point to collect public opinion, a consumer center, or a consumer consultant service, etc. established at the local government as its contact point for reporting or contact point for consultation. ③　人員、予算等の制約により単独で通報窓口又は相談窓口を設置することが困難な地方公共団体にあっては、通報に関する秘密保持及び個人情報の保護に留意した上で、他の地方公共団体と連携及び協力して事務を行う仕組み（例えば、協議会の設置、機関等の共同設置、事務の委託又は代替執行等）を活用して通報窓口又は相談窓口を設置することができる。 (iii) If it is difficult for a local government to independently establish a contact point for reporting or a contact point for consultation due to personnel, budgetary or other constraints, after giving consideration to the confidentiality of reports and the protection of personal information regarding reports, the local government may establish a contact point for reporting or contact point for consultation by utilizing a mechanism to perform functions in coordination and cooperation with other local governments (e.g., such as establishing a council, jointly establishing an agency or other organization, or delegating services to or having services performed on behalf of the local government by other local governments). ④　通報を受け付ける部局と通報に基づく調査や法令に基づく措置をとる部局等が異なるときは、通報者との連絡が円滑に行われるような措置をとる。 (iv) If one department is in charge of receiving reports and separate departments are in charge of conducting investigations based on reports or taking measures under laws and regulations, the local government will take measures to ensure smooth communication with whistleblowers. （３）担当者の配置及び育成 (3) Assignment and Training of Responsible Persons 各地方公共団体は、当該地方公共団体の関係する部局に、通報対応に必要な適性及び能力を有する担当者を配置（当該部局の職員を担当者として指定することを含む。）し、所要の知識及び技能の向上を図るための教育、研修等を十分に行う。 Each local government will assign to each of its relevant departments responsible persons who have the required aptitudes and abilities to handle reports (including appointing personnel at each of these departments as responsible persons) and will provide these persons with sufficient education, training, etc. to improve their required knowledge and skills. （４）秘密保持及び個人情報保護の徹底 (4) Thorough Protection of Confidentiality and Personal Information ①　通報又は相談への対応に関与した者（通報又は相談への対応に付随する職務等を通じて、通報又は相談に関する秘密を知り得た者を含む。以下同じ。）は、通報又は相談に関する秘密を漏らしてはならない。 (i) The persons involved in the handling of a report or in the provision of consultation (including all persons who learned of secrets related to the report or consultation through duties incidental to the handling of the report or to the provision of consultation or under similar circumstances; hereinafter the same applies) must not breach the confidentiality of the report or consultation. ②　通報又は相談への対応に関与した者は、知り得た個人情報の内容をみだりに他人に知らせ、又は不当な目的に利用してはならない。 (ii) Without good reason, the persons involved in the handling of a report or in the provision of consultation must not disclose to others the details of any personal information learned or use such information for any wrongful purpose. ③　各地方公共団体は、通報又は相談に関する秘密保持及び個人情報保護の徹底を図るため、通報対応の各段階（３．に規定するもののほか、相談及び通報対応終了後の段階を含む。以下同じ。）において遵守すべき事項をあらかじめ取り決めて、通報又は相談への対応に関与する者に対して十分に周知する。この場合、以下に掲げる事項については、特に十分な措置をとる。 (iii) In order to thoroughly ensure the confidentiality of a report or consultation and the protection of personal information, in advance, each local government will formulate rules to be complied with at each stage of handling a report (including the stage after completion of the provision of consultation or the handling of a report, in addition to the stages set forth in 3. below; hereinafter the same applies) and will make these rules fully known to the persons who will be involved in the handling of reports or in the provision of consultations. In doing so, each local government will take sufficient measures particularly with respect to the matters listed below. ア．情報を共有する範囲及び共有する情報の範囲を必要最小限に限定すること a. The scope of information sharing and the scope of information to be shared should be limited to the minimum necessary. イ．通報者等の特定につながり得る情報（通報者等の氏名、所属等の個人情報のほか、調査が通報を端緒としたものであること、通報者等しか知り得ない情報等を含む。以下同じ。）については、調査等の対象となる事業者に対して開示しないこと（通報対応を適切に行う上で真に必要な最小限の情報を、ウ．に規定する同意を取得して開示する場合を除く。） b. Any information that may lead to the identification of the whistleblower or other information providers (including but not limited to the name, affiliation, and other personal information of the whistleblower, the fact that the investigation was triggered by a report, and any information that only the whistleblower or other information providers would know; hereinafter the same applies) should not be disclosed to the enterprise that is the subject of the investigation or other measures (excluding cases where minimum information truly necessary to appropriately handle the report is disclosed after obtaining the consent as set forth in c. below). ウ．通報者等の特定につながり得る情報を、情報共有が許される範囲外に開示する場合には、通報者等の書面、電子メール等による明示の同意を取得すること c. If any information that may lead to the identification of the whistleblower or other information providers is to be disclosed to any party outside the scope of permitted information sharing, the express consent of the whistleblower or other information providers should be obtained in writing, via e-mail or otherwise. エ．ウ．に規定する同意を取得する際には、開示する目的及び情報の範囲並びに当該情報を開示することによって生じ得る不利益について、明確に説明すること d. When obtaining the consent as set forth in c. above, the whistleblower or other information providers should be clearly informed of the purpose for which the information is disclosed, the scope of information to be disclosed, and any disadvantages that may be suffered by the whistleblower or other information providers as a result of disclosure of the information. オ．通報者等本人からの情報流出によって通報者等が特定されることを防ぐため、通報者等に対して、情報管理の重要性について十分に理解させること e. In order to prevent the whistleblowers or other information providers from being identified due to leakage of their own information from the whistleblower or other information providers, the whistleblower or other information providers should be given a full understanding of the significance of information management. （５）利益相反関係の排除 (5) Elimination of Conflicts of Interest ①　各地方公共団体の職員は、自らが関係する通報事案への対応に関与してはならない。 (i) None of the personnel of a local government may be involved in the handling of a reported case in which they are involved. ②　各地方公共団体は、通報対応の各段階において、通報事案への対応に関与する者が当該通報事案に利益相反関係を有していないかどうかを確認する。 (ii) At each stage of handling a report, the local government will check whether or not any of the persons involved in the handling of the reported case have a conflict of interest relationship with the reported case. （６）通報対象の範囲 (6) Scope of Reports to Be Received 通報窓口では、法第２条第３項に規定する通報対象事実（以下「通報対象事実」という。）が生じ、又はまさに生じようとしている場合における通報のほか、（８）に規定する通報を受け付ける。 The contact point for reporting will receive reports that a reportable fact as referred to in Article 2, paragraph (3) of the Act (hereinafter each referred to as a "reportable fact") has occurred or is about to occur, as well as the reports listed in (8) below. 通報窓口では、通報対象事実又はその他の法令違反等の事実に関係する事業者に雇用されている労働者又は通報の日前１年以内に当該労働者であった者、当該事業者を派遣先とする派遣労働者又は通報の日前１年以内に当該派遣労働者であった者、当該事業者の取引先の労働者又は通報の日前１年以内に当該労働者であった者、当該事業者の役員のほか、当該事業者の法令遵守を確保する上で必要と認められるその他の者からの通報を受け付ける。 The contact point for reporting will receive reports from: workers who are employed by the enterprise involved in a reportable fact or in other facts of violation of laws and regulations or other misconduct, and persons who were workers employed by such enterprise at any time within one year preceding the date of report; dispatched workers who are dispatched to the enterprise, and persons who were dispatched workers dispatched to the enterprise at any time within a one-year period preceding the date of report; workers who are employed by a business partner of the enterprise, and persons who were workers employed by the business partner at any time within a one-year period preceding the date of report; any of the officers of the enterprise; and other persons considered necessary to ensure compliance with laws and regulations by the enterprise. （８）公益通報以外の通報の取扱い (8) Handling of Reports Other Than Whistleblowing Disclosures ①　各地方公共団体は、法に基づく公益通報以外の通報であっても、以下に掲げる場合には、法に基づく公益通報に準ずる通報として、法第１３条第１項に規定する必要な調査を行い、通報対象事実又はその他の法令違反の事実があると認めるときは、法令に基づく措置その他適当な措置をとる。 (i) Upon receipt of a report that is not a whistleblowing disclosure under the Act but falls under any of the following, the local government will deem the report equivalent to a whistleblowing disclosure under the Act, will conduct necessary investigations as set forth in Article 13, paragraph (1) of the Act, and will take measures under laws and regulations and/or other appropriate measures if the local government finds that a reportable fact or other facts of violation of laws and regulations exist. ア．（７）に掲げる事業者の法令遵守を確保する上で必要と認められるその他の者が、通報対象事実が生じ、又はまさに生じようとしている旨を、当該通報対象事実について処分又は勧告等をする権限を有する地方公共団体に対し、法第３条第２号に掲げる要件（（ⅰ）通報対象事実が生じ、若しくはまさに生じようとしていると信ずるに足りる相当の理由がある場合（以下「真実相当性の要件」という。）、又は（ⅱ）通報対象事実が生じ、若しくはまさに生じようとしていると思料し、かつ、法第３条第２号イからニまでに掲げる事項を記載した書面を提出する場合（以下、（ⅰ）と（ⅱ）を併せて「保護要件」という。））を満たして通報するものである場合 a. If an "other person considered necessary to ensure compliance with laws and regulations by the enterprise" as set forth in (7) above submits a report to the effect that a reportable fact has occurred or is about to occur that satisfies the requirements specified in Article 3, item (ii) of the Act (i.e., (I) there are reasonable grounds for the reporter to believe that a reportable fact has occurred or is about to occur (hereinafter referred to as the "requirement of reasonable belief"), or (II) the reporter considers that a reportable fact has occurred or is about to occur, and submits a document stating the details listed in (a) through (d) of item (ii) of Article 3 of the Act (hereinafter the requirements specified in (I) and (II) above are collectively referred to as the "requirement for protection")) to an administrative organ authorized to impose a disposition, issue recommendations, or take other measures with respect to the reportable fact. イ．（７）に掲げる者が、通報対象事実以外の法令違反の事実が生じ、又はまさに生じようとしている旨を、当該法令違反の事実について処分又は勧告等をする権限を有する地方公共団体に対し、保護要件を満たして通報するものである場合 b. If a person listed in (7) above submits a report to the effect that a reportable fact has occurred or is about to occur, while satisfying the requirement for protection, to a local government authorized to impose a disposition, issue recommendations, or take other measures with respect to the fact of violation of laws and regulations. ②　①のほか、各地方公共団体は、法令遵守を図るため、法に基づく公益通報以外の通報を受け付けることができる。この場合において、通報対象となる事実や通報者の範囲、通報対応手続その他必要な事項については、法及び本ガイドラインの趣旨を踏まえ、各地方公共団体が別に定める。 (ii) In addition to the reports listed in (i) above, a local government may receive reports other than whistleblowing disclosures made under the Act, in order to ensure compliance with laws and regulations. In that case, the local government will separately specify the scope of reportable facts and whistleblowers, the procedure for handling such reports, and other necessary matters, based on the purpose of the Act and these Guidelines. （９）匿名による通報の取扱い (9) Handling of Anonymous Reports 各地方公共団体は、通報に関する秘密保持及び個人情報保護の徹底を図るとともに、通報対応の実効性を確保するため、匿名による通報についても、可能な限り、実名による通報と同様の取扱いを行うよう努める。この場合、各地方公共団体は、通報者と通報窓口担当者との間で、適切に情報の伝達を行い得る仕組みを整備するよう努める。 To the extent possible, each local government will endeavor to handle anonymous reports in the same manner as non-anonymous reports in order to thoroughly ensure the confidentiality of reports and the protection of personal information and to ensure the effectiveness of the handling of reports. In doing so, each local government will endeavor to establish mechanisms that allow information to be appropriately communicated between anonymous whistleblowers and persons responsible for the contact point for reporting. ３．通報への対応 3. Handling of Reports （１）通報の受付と教示 (1) Receipt of Reports and Provision of Information ①　各地方公共団体に通報があったときは、法及び本ガイドラインの趣旨を踏まえ、誠実かつ公正に通報に対応しなければならず、正当な理由なく通報の受付又は受理を拒んではならない。 (i) Upon receipt of a report, the local government must handle the report fairly and in good faith based on the purpose of the Act and these Guidelines and must not refuse to receive or accept the report without just cause. ②　各地方公共団体において通報を受け付けたときは、通報に関する秘密保持及び個人情報の保護に留意しつつ、通報者の氏名及び連絡先（匿名による通報の場合を除く。）、通報の内容となる事実等を把握するとともに、通報に関する秘密は保持されること、個人情報は保護されること、通報受付後の手続の流れ等を、通報者に対し説明する。ただし、通報者が説明を望まない場合、匿名による通報であるため通報者への説明が困難である場合その他やむを得ない理由がある場合はこの限りでない（以下、（１）③及び⑤、（２）④、（５）①及び②に規定する通知、（１）④に規定する教示、（３）に規定する教示及び資料の提供においても、同様とする。）。 (ii) Upon receipt of the report, the local government will collect the name and contact details of the whistleblower (unless the report is made on an anonymous basis) and information on the facts constituting the reported matter, while giving consideration to the confidentiality of the report and the protection of personal information, and will also explain to the whistleblower that the confidentiality of the report will be protected, the whistleblower's personal information will be protected, the flow of the procedure after receipt of the report, and other matters. Provided, however, that the abovementioned explanations do not apply if the whistleblower does not wish to receive the explanations or if it is difficult to provide the explanations to the whistleblower because the report is made on an anonymous basis or if there is any other compelling reason not to provide the explanations (hereinafter the same applies to the notification as referred to in (1) (iii) and (v), (2) (iv), and (5) (i) and (ii) below, the provision of information as referred to in (1) (iv) below, and the provision of information and documents as referred to in (3) below). ③　②において、書面、電子メール等、通報者が通報の到着を確認できない方法によって通報がなされた場合には、速やかに通報者に対して通報を受領した旨を通知するよう努める。 (iii) In the case of (ii) above, if the report is made in writing, via e-mail or any other method that does not allow the whistleblower to confirm receipt of the report, the local government will endeavor to promptly notify the whistleblower that their report has been received. ④　通報内容となる事実について、当該地方公共団体が権限を有しないときは、権限を有する行政機関を、通報者に対し、遅滞なく教示する。 (iv) If the local government has no authority concerning the reported fact, without delay, it will inform the whistleblower of the administrative organ(s) having authority concerning the fact. ⑤　各地方公共団体において通報を受け付けた後は、法及び本ガイドラインの趣旨並びに当該地方公共団体が有する法令上の権限及び所掌事務を踏まえて当該通報に対応する必要性について十分に検討し、これを法に基づく公益通報又はそれに準ずる通報等として受理したときは受理した旨を、受理しないとき（情報提供として受け付けることを含む。）は受理しない旨及びその理由を、通報者に対し、遅滞なく通知する。 (v) Following receipt of the report, the local government will sufficiently consider the necessity for handling the report based on the purpose of the Act and these Guidelines as well as on the local government's legal authority and administrative functions under its legal jurisdiction, and will notify the whistleblower, without delay: (a) to the effect that the report has been accepted, if the local government has accepted it as a whistleblowing disclosure under the Act or another corresponding report; or (b) to the effect that their report is not accepted, together with the reason, if the local government has not accepted it (including accepting it as provision of information). ⑥　⑤において、通報への対応の必要性について検討するに当たっては、真実相当性の要件については、通報内容を裏付ける内部資料、関係者による供述等の存在のみならず、通報者本人による供述内容の具体性、迫真性等によっても認められ得ることを十分に踏まえ、柔軟かつ適切に対応する。 (vi) When considering the necessity for handling the report in the case of (v) above, the local government will act flexibly and appropriately by fully taking into account the fact that the requirement of reasonable belief may be met based not only on the existence of internal records, concerned parties' statements, etc. that support the reported facts but also on the concreteness, verisimilitude, etc. of the whistleblower's statements. また、通報が真実相当性の要件を満たしているかどうかが直ちに明らかでない場合においても、個人の生命、身体、財産その他の利益に重大な影響を及ぼす可能性が認められる場合には、同様に対応する。 Even if it is not immediately clear whether or not the report meets the requirement of reasonable belief, the local government will handle the report in the same manner if it considers that the report may have significant impact on the life, body, property, or any other interest of an individual. ①　各地方公共団体において通報を受理した後は、必要な調査を行う。 (i) Following acceptance of the report, the local government will conduct necessary investigations. ②　調査の実施に当たっては、通報に関する秘密を保持するとともに、個人情報を保護するため、通報者が特定されないよう十分に留意しつつ、遅滞なく、必要かつ相当と認められる方法で行う。 (ii) The investigations will be conducted without delay and by using necessary and appropriate methods, while giving sufficient consideration to the protection of the identity of the whistleblower in order to keep the confidentiality of the report and to protect personal information. ③　調査の方法、内容等の適正性を確保するとともに、調査の適切な進捗を図るため、通報対応の仕組みの整備及び運用に責任を有する幹部等が調査について適宜確認を行う等の方法により、通報事案を適切に管理する。 (iii) In order to ensure the appropriateness of the methods, contents, etc. of the investigations and to ensure the appropriate progress of the investigations, the executive official or equivalent who is responsible for establishing and operating the mechanisms for handling reports will appropriately manage the reported case by such means as checking the investigations from time to time. ④　適切な法執行の確保及び利害関係人の営業秘密、信用、名誉、プライバシー等の保護に支障がある場合を除き、調査中は、調査の進捗状況について、通報者に対し、適宜通知するとともに、調査結果は可及的速やかに取りまとめ、その結果を、遅滞なく通知する。 (iv) The local government will notify the whistleblower of the progress of the investigations from time to time during the investigations and will put together the investigation results as promptly as possible and notify them to the whistleblower without delay, unless these actions would hinder the ensuring of appropriate law enforcement or the protection of the trade secrets, credibility, reputation, privacy, etc. of the interested persons. 通報事案の受理後において、当該地方公共団体ではなく他の行政機関が処分又は勧告等をする権限を有することが明らかになったときは、権限を有する行政機関を、通報者に対し、遅滞なく教示する。この場合において、当該教示を行う地方公共団体は、適切な法執行の確保及び利害関係人の営業秘密、信用、名誉、プライバシー等の保護に支障がない範囲において、自ら作成した当該通報事案に係る資料を通報者に提供する。 If the local government finds, after accepting the reported case, that it is not the local government but another administrative organ that has the authority to impose a disposition, issue recommendations or take other measures with respect to the case, without delay, local government will inform the whistleblower of the other administrative organ having that authority. In such case, the informing local government will provide the whistleblower with documents relating to the reported case that have been prepared by it, to the extent that the provision will not hinder the ensuring of appropriate law enforcement or the protection of the trade secrets, credibility, reputation, privacy, etc. of the interested persons. （４）調査結果に基づく措置の実施 (4) Implementation of Measures Based on Investigation Results 各地方公共団体は、調査の結果、通報対象事実又はその他の法令違反等の事実があると認めるときは、速やかに、法令に基づく措置その他適当な措置（以下「措置」という。）をとる。 If, as a result of these investigations, the local government finds that the reportable fact or any other violation of laws and regulations or other misconduct exists, the local government will promptly take measures under laws and regulations or other appropriate measures (hereinafter collectively referred to as "measures"). （５）通報者への措置の通知 (5) Notification of Measures to the Whistleblower ①　各地方公共団体が措置をとったときは、その内容を、適切な法執行の確保及び利害関係人の営業秘密、信用、名誉、プライバシー等の保護に支障がない範囲において、通報者に対し、遅滞なく通知する。 (i) If the local government takes measures, it will notify the whistleblower of the details without delay, to the extent that such notification will not hinder the ensuring of appropriate law enforcement or the protection of the trade secrets, credibility, reputation, privacy, etc. of the interested persons. ②　各地方公共団体は、通報の受理から通報対応の終了までに要する標準的な期間を定め、又は必要と見込まれる期間を、通報者に対し、遅滞なく通知するよう努める。 (ii) The local government will endeavor to set a standard period required for a report to be handled to completion after acceptance, or without delay, to notify the whistleblower of the expected period required. （６）意見又は苦情への対応 (6) Handling of Feedback or Complaints 各地方公共団体は、通報対応に関して通報者等から意見又は苦情の申出を受けたときは、迅速かつ適切に対応するよう努める。 Upon receipt of any feedback or complaint from the whistleblowers or other information providers regarding handling of reports, the local government will endeavor to promptly and appropriately respond to the feedback or complaint. ４．通報者等の保護 4. Protection of the Whistleblower or Other Information Providers （１）通報者等の保護 (1) Protection of the Whistleblower or Other Information Providers 各地方公共団体は、正当な理由なく、通報又は相談に関する秘密を漏らした職員及び知り得た個人情報の内容をみだりに他人に知らせ、又は不当な目的に利用した職員に対し、懲戒処分その他適切な措置をとる。 The local government will take disciplinary action or other appropriate measures against any personnel who breached the confidentiality of a report or consultation without just cause or who disclosed any personal information that they learned to others without good reason or used such information for any wrongful purpose. （２）通報者のフォローアップ (2) Follow-up of the Whistleblower 各地方公共団体は、通報対応の終了後においても、通報者からの相談等に適切に対応するとともに、通報者が、通報したことを理由として、事業者から解雇その他不利益な取扱いを受けていることが明らかになった場合には、消費者庁の公益通報者保護制度相談ダイヤル等を紹介するなど、通報者保護に係る必要なフォローアップを行うよう努める。 Notwithstanding the completion of the handling of a report, the local government will endeavor to provide necessary follow-up to protect the whistleblower, by means such as appropriately responding to any request from the whistleblower for consultation or other assistance and by referring the whistleblower to the Consumer Affairs Agency's whistleblower protection system consultation service line or other services, if it is found that the whistleblower has been dismissed or has otherwise faced disadvantageous treatment from the relevant enterprise by reason of the report. （１）通報関連資料の管理 (1) Management of Materials Related to Reports 各地方公共団体は、各通報事案への対応に係る記録及び関係資料について、適切な保存期間を定めた上で、通報に関する秘密保持及び個人情報の保護に留意して、適切な方法で管理する。 Each local government will set an appropriate retention period for records and relevant materials related to the handling of each reported case and will manage the records and materials in an appropriate manner by giving consideration to the confidentiality of reports and to the protection of personal information. 各地方公共団体は、幹部職員等のリーダーシップの下、職員に対する定期的な研修の実施、説明会の開催その他適切な方法により、法及び本ガイドラインの内容、当該地方公共団体における通報対応の仕組み等について、全ての職員に対し、十分に周知する。 Under the leadership of its executive officials and other executives, each local government will disseminate sufficient information to all of its personnel about the contents of the Act and these Guidelines, as well as about the mechanisms and other approaches for handling reports at the local government, by providing regular training to and holding information sessions for its personnel and by using other appropriate methods. （３）事業者及び労働者等への周知等 (3) Dissemination of Information to Enterprises and Workers and Others ①　各地方公共団体は、当該地方公共団体の区域内の事業者及び労働者等に対する広報の実施、説明会の開催その他適切な方法により、法、「公益通報者保護法第１１条第１項及び第２項の規定に基づき事業者がとるべき措置に関して、その適切かつ有効な実施を図るために必要な指針」（令和３年８月２０日内閣府告示第１１８号。以下「指針」という。）及び「公益通報者保護法に基づく指針（令和３年内閣府告示第１１８号）の解説」（令和３年１０月１３日消費者庁。以下「指針の解説」という。）の内容並びに当該地方公共団体における通報窓口、通報対応の仕組み等について、周知するよう努める。 (i) Each local government will endeavor to disseminate information on the content of the Act, the "Guidelines Necessary for the Appropriate and Effective Implementation of the Measures to Be Taken by Enterprises Pursuant to Article 11, Paragraphs (1) and (2) of the Whistleblower Protection Act" (Cabinet Office Notification No. 118 of August 20, 2021; hereinafter referred to as the "Cabinet Office Guidelines"), and the "Commentaries on the Guidelines under the Whistleblower Protection Act (Cabinet Office Notification No. 118 of 2021)" (published by the Consumer Affairs Agency on October 13, 2021; hereinafter referred to as the "Commentaries on the Cabinet Office Guidelines"), as well as on matters such as the contact point for reporting and the mechanisms for handling reports at the local government, by conducting publicity activities towards, holding information sessions for and using other appropriate approaches to enterprises and workers or corresponding persons within the territory of the local government. ②　各地方公共団体は、当該地方公共団体の契約の相手方又は補助金等の交付先（以下「相手方事業者」という。）における法令遵守及び不正防止を図るために必要と認められる場合（過去に不正が発生し同種の事案の再発防止の必要性が高い場合、事業者の専門性に大きく依存する事業など外部からの監督だけでは不正の発見が困難な場合、不正が発生すると個人の生命、身体、財産その他の利益が侵害されるおそれがある場合など。）には、相手方事業者に対して、法、指針及び指針の解説に基づく取組の実施を求めることなどに努める。 (ii) If a local government deems it necessary for its contractual counterparty or a recipient of its subsidy or other funds (hereinafter collectively referred to as a "partner enterprise") to ensure compliance with laws and regulations and to prevent misconduct (including cases where misconduct occurred in the past and it is highly necessary to prevent the recurrence of a similar case, or where it is difficult to discover any misconduct solely through external supervision, such as in a project relying heavily on the enterprise's expertise, or where the occurrence of any misconduct may damage the life, body, property, or any other interest of an individual), the local government will endeavor to request the partner enterprise to make efforts according to the Act, the Cabinet Office Guidelines, and the Commentaries on the Cabinet Office Guidelines. ①　各地方公共団体及び職員は、本ガイドラインに定める通報について、他の行政機関その他公の機関から調査等の協力を求められたときは、正当な理由がある場合を除き、必要な協力を行う。 (i) If a local government or any of its personnel is requested by another administrative organ or other public agency to cooperate in an investigation or other procedure in relation to a report covered by these Guidelines, the local government or its requested personnel will provide necessary cooperation unless there is just cause not to do so. ②　各地方公共団体は、通報対象事実又はその他の法令違反の事実に関し、処分又は勧告等をする権限を有する行政機関が複数ある場合においては、連携して調査を行い、措置をとるなど、相互に緊密に連絡し協力する。 (ii) If two or more administrative organs are authorized to impose a disposition, issue recommendations, or take other measures with respect to a reported fact or any other fact of violation of laws and regulations, the relevant local governments will closely communicate and cooperate with each other by such means as working together to conduct investigation and to take measures. ③　各地方公共団体は、法令に違反する事実について処分又は勧告等をする権限を他の行政機関に委任等をしている場合において、当該法令違反の事実に関する通報がなされたときは、通報に関する秘密保持及び個人情報の保護に留意しつつ、当該他の行政機関と通報及び通報への対応状況に関する情報を共有し、通報対応への助言を行うなど、適切な法執行を確保するために必要な協力、支援等（委任庁が受任庁に対して指揮監督権限を有する場合においては、当該権限の適切な行使も含む。）を行う。 (iii) If a local government has delegated or otherwise assigned its authority to impose a disposition, issue recommendations or take other measures with respect to facts constituting a violation of certain laws and regulations to any other administrative organ, and if a report is received regarding a fact of violation of the laws and regulations, then the local government will provide the other administrative authority with cooperation, support, etc. necessary to ensure appropriate law enforcement (in the case the delegating local government has the authority to provide guidance and supervision to the delegated administrative organ, appropriate exercise of such authority), by such means as sharing information on the report and its handling with the delegated administrative authority and providing the delegated administrative authority with advice on the handling of the report, while giving consideration to the confidentiality of the report and to the protection of personal information. （５）通報対応の評価及び改善 (5) Evaluation and Improvement of the Handling of Reports ①　通報対応の仕組みの運用状況についての透明性を高めるとともに、客観的な評価を行うことを可能とするため、各地方公共団体は、通報に関する秘密保持及び個人情報の保護並びに適切な法執行の確保及び利害関係人の営業秘密、信用、名誉、プライバシー等の保護に支障がない範囲において、当該地方公共団体における通報対応の仕組みの運用状況に関する情報（例えば、通報受付件数、通報事案の概要、通報事案の調査結果の概要、調査の結果とった措置、調査対応状況の概要、通報対応に要した期間等）を、定期的に公表する。 (i) In order to improve the transparency of the operation of its mechanisms for handling reports and in order to make objective evaluation possible, each local government will periodically release information regarding the operational status of its mechanisms for handling reports (e.g., the number of reports received, an overview of reported cases, an overview of the results of investigations into reported cases, measures taken as a result of investigations, an overview of the status of investigations, and time taken to handle reports), to the extent that such release will not hinder: the confidentiality of reports and the protection of personal information; the ensuring of appropriate law enforcement; or the protection of the trade secrets, credibility, reputation, privacy, etc. of interested persons. ②　各地方公共団体は、通報対応の仕組みの運用状況について、職員及び中立的な第三者の意見等を踏まえて定期的に評価及び点検を行うとともに、他の行政機関による先進的な取組事例等も参考にした上で、通報対応の仕組みを継続的に改善するよう努める。 (ii) Each local government will periodically evaluate and inspect the operation of its mechanisms for handling reports by taking into account the opinions and other suggestions of its personnel and neutral third parties, and will endeavor to continuously improve its mechanisms for handling reports by referring to examples of advanced practices and other activities of other administrative organs. （６）消費者庁の役割 (6) Role of the Consumer Affairs Agency ①　消費者庁は、地方公共団体における通報対応の仕組みの適切な整備及び運用並びに個別の通報事案に対する適切な対応を確保するため、各地方公共団体に対して必要な助言、協力、情報の提供その他の援助を行う。 (i) In order to ensure the appropriate establishment and operation of mechanisms for handling reports at local governments and to ensure the appropriate handling of individual reported cases by local governments, the Consumer Affairs Agency will provide local governments with necessary advice, cooperation, information, and other assistance. ②　消費者庁は、法の施行状況を把握するため、各地方公共団体における通報窓口の設置及び運用状況、通報への対応状況、職員への研修の実施状況等について調査を行い、その結果を公表する。 (ii) In order to monitor the implementation of the Act, the Consumer Affairs Agency will research the status of the local governments' establishment and operation of contact points for reporting, the status of their handling of reports, and the status of their provision of training to their personnel and other activities, and will publish the research results. ③　消費者庁は、通報対応の仕組みの適切な整備及び運用に関して、各地方公共団体の職員への周知、研修等並びに事業者及び労働者等への広報、説明会等を実施するとともに、各地方公共団体が当該地方公共団体の職員並びにその区域内の事業者及び労働者等に対して同様の取組を行うに際して、資料の提供、説明その他必要な協力を行う。 (iii) With respect to the appropriate establishment and operation of mechanisms for handling reports, the Consumer Affairs Agency will disseminate information and provide training and other assistance to each local government's personnel, and will conduct publicity activities and hold information sessions to enterprises and workers or corresponding persons. The Consumer Affairs Agency will also provide materials, explanations, and other necessary cooperation to each local government when the local government makes similar approaches to its own personnel and to enterprises and workers or corresponding persons within the territory of the local government. （７）都道府県の役割 (7) Role of Prefectural Governments 各都道府県は、当該都道府県の区域内の市区町村における通報対応の仕組みの適切な整備及び運用並びに個別の通報事案に対する適切な対応を確保するため、当該市区町村相互間の連絡調整及び当該市区町村に対する必要な助言、協力、情報の提供その他の援助を行うよう努める。 In order to ensure the appropriate establishment and operation of mechanisms for handling reports at the municipal governments within the territory of each prefectural government, and to ensure the appropriate handling of individual reported cases by these municipal governments, the prefectural government will endeavor to coordinate communication between these municipal governments and to provide them with necessary advice, cooperation, information, and other assistance.