Article 3A person that intends to engage in travel business or travel agent business must obtain a registration by the Commissioner of the Japan Tourism Agency.

Article 4(1)An applicant for registration under the preceding Article must submit a written application to the Commissioner of the Japan Tourism Agency stating the following matters:

(2)The application must be accompanied by a document describing the business plan and other matters specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism.

Article 5(1)If an application for registration has been filed pursuant to the provisions of the preceding Article, the Commissioner of the Japan Tourism Agency must register the following matters in the travel operator register or the travel agent register, except the case in which the Commissioner refuses the registration pursuant to the provisions of paragraph (1) of the following Article:

(2)Upon registration under the preceding paragraph, the Commissioner of the Japan Tourism Agency must notify the applicant for the registration to that effect without delay.

Article 6(1)The Commissioner of the Japan Tourism Agency must refuse registration if an applicant for registration falls under any of the following items:

(2)If the Commissioner of the Japan Tourism Agency has refused registration pursuant to the provision of the preceding paragraph, the Commissioner must notify the applicant to that effect, together with the reasons, without delay.

Article 6-2The validity period of registration to engage in travel business is five years from the date of registration.

Article 6-3(1)A person that intends to continue to engage in travel business after the expiration of the validity period of the registration as a travel operator must be registered for renewal by the Commissioner of the Japan Tourism Agency pursuant to the provisions of Order of the Ministry of Land, Infrastructure, Transport and Tourism.

(2)The provisions of Article 5 through the preceding Article apply mutatis mutandis to the registration of renewal of the validity period. In this case, the term "registration number" in Article 5, paragraph (1) is deemed to be replaced with "registration number and the date of registration of renewal of the validity period".

(3)If an application for registration of renewal is filed by the date of expiration of the validity period of registration under the preceding Article, the registration related to the application remains in effect even after the expiration of the validity period of registration under the preceding Article, until the notice under Article 5, paragraph (2) or Article 6, paragraph (2) as applied mutatis mutandis in the preceding paragraph is given with respect to the application.

(4)In the preceding paragraph, when a registration for renewal of the validity period has been made, the validity period of the registration is to be calculated from the day following the expiration date of the previous registration.

Article 6-4(1)When a person that has received registration to engage in the travel business (hereinafter referred to as a "travel operator") intends to change the range of services stated in Article 4, paragraph (1), item (iii), it must obtain a registration of change from the Commissioner of the Japan Tourism Agency pursuant to the provisions of Order of the Ministry of Land, Infrastructure, Transport and Tourism.

(2)The provisions of Articles 5 and 6 apply mutatis mutandis to the registration of a change stated in the preceding paragraph. In this case, the term "the following matters" in Article 5, paragraph (1) is deemed to be replaced with "matters related to the change", the term "the travel operator register or the travel agent register" in Article 5, paragraph (1) is deemed to be replaced with "the travel operator register", and the term "any of the following items" in Article 6, paragraph (1) is deemed to be replaced with "item (ix) or (x)".

(3)When there has been a change in the matters listed in Article 4, paragraph (1), item (i), (ii), or (iv) (or item (i) or (ii) of that paragraph in the case of a travel agent (meaning a person that has received registration to engage in the travel agent business; the same applies hereinafter)), a travel operator or travel agent must submit a notification to that effect to the Commissioner of the Japan Tourism Agency, together with documents specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism, within 30 days from the date of that change.

(4)When the Commissioner of the Japan Tourism Agency has received a notification under the preceding paragraph, the Commissioner must register the matters subject to the notification in the travel operator register or the travel agent register, except the case in which the Commissioner revokes the registration pursuant to the provisions of Article 19, paragraph (1).

Article 7(1)Travel operators must deposit a surety bond.

(2)When a travel operator has deposited a surety bond, it must submit a notification to that effect to the Commissioner of the Japan Tourism Agency, together with a copy of the deposit form stating the acceptance of the deposit.

(3)A travel operator must not commence its business until it has submitted the notification stated in the preceding paragraph.

(4)If the Commissioner of the Japan Tourism Agency has registered a travel business, and the travel operator fails to give a notification stated in paragraph (2) within 14 days from the date on which the travel agent receives a notification of registration, the Commissioner must demand that the travel operator give the notification stated in paragraph (2) within a period of not less than seven days as specified by the Commissioner.

(5)If the Commissioner of the Japan Tourism Agency has issued the demand stated in the preceding paragraph, but the travel operator fails to give the notification stated in paragraph (2) within the period stated in that paragraph, the Commissioner may revoke the registration of the travel business.

Article 8(1)The amount of the surety bond to be deposited by a travel operator is to be determined by Order of the Ministry of Land, Infrastructure, Transport and Tourism in consideration of the actual state of transactions with travelers concerning travel service and the necessity of protection of travelers in transactions concerning travel service, for each range of services stated in Article 4, paragraph (1), item (iii) in accordance with the amount of the travel operator's transactions with travelers concerning travel service during the previous fiscal year (or in accordance with the amount specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism, in the case in which the travel operator deposits a surety bond in the fiscal year in which the travel operator receives registration under Article 3 or in other cases specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism).

(2)In the case of the amendment of Order of the Ministry of Land, Infrastructure, Transport and Tourism stated in the preceding paragraph, if the amount of the surety bond deposited at the time that the amendment comes into effect falls short of the amount of the surety bond to be deposited due to the amendment of the Order of the Ministry of Land, Infrastructure, Transport and Tourism, the travel operator must additionally deposit the amount of the shortfall.

(3)The provisions of paragraphs (2), (4) and (5) of the preceding Article apply mutatis mutandis to the deposit of a surety bond pursuant to the preceding paragraph. In this case, the phrase "If the Commissioner of the Japan Tourism Agency has registered a travel business, and the travel operator fails to give a notification stated in paragraph (2) within 14 days from the date on which the travel agent receives a notification of registration" in the preceding Article, paragraph (4) is deemed to be replaced with "If the travel operator fails to give a notification stated in paragraph (2) within 3 months from the date of enforcement of the amendment of Order of the Ministry of Land, Infrastructure, Transport and Tourism as referred to in paragraph (1) of the following Article (if the date of expiration of 3 months from the date of enforcement of the amendment is before the expiration of the period ranging from the day following the last day of the fiscal year preceding to the fiscal year to which the date of enforcement of the amendment belongs to the hundredth day after the end of the previous fiscal year, up until the hundredth day after the previous fiscal year)".

(4)In the case of the amendment of Order of the Ministry of Land, Infrastructure, Transport and Tourism stated in paragraph (1), if the amount of the surety bond deposited at the time that the amendment comes into effect exceeds the amount of the surety bond to be deposited due to the amendment of the Order of the Ministry of Land, Infrastructure, Transport and Tourism, the travel operator may recover the excess amount of the surety bond.

(5)Matters necessary for the recovery of surety bonds under the preceding paragraph are prescribed by Ministry of Justice Order and Order of the Ministry of Land, Infrastructure, Transport and Tourism.

(6)Pursuant to the provisions of Order of the Ministry of Land, Infrastructure, Transport and Tourism, the surety bond may be provided for by national government bond securities, municipal bond securities, and other securities specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism (including book-entry transfer bonds prescribed in Article 278, paragraph (1) of the Act on Book-Entry Transfer of Company Bonds and Shares (Act No. 75 of 2001)).

(7)The surety bond must be deposited at the depository nearest the principal business office of the travel operator.

Article 9(1)If the amount of the surety bond deposited by the travel operator falls short of the amount prescribed in paragraph (1) of the preceding Article after the end of each fiscal year,, the travel operator must additionally deposit the amount of the shortfall.

(2)The provisions of Article 7, paragraphs (2), (4) and (5) apply mutatis mutandis to the deposit of a surety bond pursuant to the preceding paragraph. In this case, the phrase "If the Commissioner of the Japan Tourism Agency has registered a travel business, and the travel operator fails to give a notification stated in paragraph (2) within 14 days from the date on which the travel agent receives a notification of registration" in Article 7, paragraph (4) is deemed to be replaced with "If the travel operator fails to give a notification stated in paragraph (2) within 100 days from the day following the end of each fiscal year".

(3)If the amount of the surety bond deposited by the travel operator exceeds the amount prescribed in paragraph (1) of the preceding Article after the end of each fiscal year, the travel operator may recover the surety bond in the excess amount.

(4)The provisions of paragraph (5) of the preceding Article apply mutatis mutandis to the case in which the surety bond is recovered pursuant to the preceding paragraph.

(5)If a travel operator has obtained a registration of change under Article 6-4, paragraph (1), and the amount of the surety bond deposited by the travel operator falls short of the amount prescribed in paragraph (1) of the preceding Article, the travel operator must additionally deposit the amount of the shortfall.

(6)The provisions of Article 7, paragraphs (2) and (3) apply mutatis mutandis to the deposit of a surety bond under the preceding paragraph.

(7)In the case prescribed in paragraph (5), if the amount of the surety bond deposited by the travel operator exceeds the amount prescribed in paragraph (1) of the preceding Article, the travel operator may recover the surety bond in the excess amount.

(8)The recovery of the surety bond by the travel operator under the preceding paragraph may not be conducted unless a public notice has been given stating that the person who has the right under Article 17, paragraph (1) regarding the surety bond should make a request within a certain period of not less than six months, but the request in question has not been made within the period; provided, however that this does not apply when ten years have passed since the occurrence of the case for which the travel operator may recover the surety bond.

(9)The public notice under the preceding paragraph and other necessary matters concerning the recovery of a surety bond are prescribed by Ministry of Justice Order and Order of the Ministry of Land, Infrastructure, Transport and Tourism.

Article 10Pursuant to Order of the Ministry of Land, Infrastructure, Transport and Tourism, within one hundred days after the end of each fiscal year, a travel operator must report the amount of transactions with travelers related to travel service during that fiscal year to the Commissioner of the Japan Tourism Agency.

Article 11A travel agent must not commence its business until the travel operator it is acting as an agent for (hereinafter referred to as "affiliated travel operator") has given a notification under Article 7, paragraph (2) (including as applied mutatis mutandis pursuant to the provisions of Article 9, paragraph (6)).

Article 11-2(1)A travel operator or a travel agent (hereinafter referred to as a "travel operator or agent") must appoint one or more certified travel supervisors who conform to the provisions of paragraph (6) for each business office and have them manage and supervise affairs concerning the travel service at the business office in question to ensure the clarity of transaction conditions related to the transactions, the reliable provision of services related to travel (meaning transportation and other services and services related to transportation and other services; the same applies hereinafter), and other matters prescribed by Order of the Ministry of Land, Infrastructure, Transport and Tourism as being necessary to ensure fairness in transactions, safety of travel and convenience of travelers.

(2)If all of the persons appointed as a certified travel supervisor for the business office have fallen under any of Article 6, paragraph (1), items (i) through (vi) or all of the persons appointed have left their positions, the travel operator or agent must not conclude a contract concerning travel service at the business office until the travel operator or agent appoints a new certified travel supervisor.

(3)The provisions of paragraph (1) also apply to a business office where there is only one person handling travel service.

(4)A certified travel supervisor may not become a certified travel supervisor of multiple business offices.

(5)Notwithstanding the provisions of the preceding paragraph, if there are multiple business offices for which a certified travel supervisor must be appointed pursuant to the provisions of paragraph (1), and those multiple business offices are in a relationship specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism as being in close proximity, one certified travel supervisor will be sufficient for all of the multiple business offices; provided, however, that this does not apply to the case specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism as the case in which the administrative workload of the certified travel supervisor would become excessive or there is a risk of not ensuring proper operation of travel service at the multiple business offices.

(6)A certified travel supervisor must be a person who does not fall under any of Article 6, paragraph (1), items (i) through (vi), and must satisfy any of the following requirements:

(7)A travel operator or agent must have their certified travel supervisors receive training conducted by the association of travel agents prescribed in Article 41, paragraph (2) every three to five years as specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism, in order to improve their necessary knowledge and ability concerning laws and regulations related to travel service, itinerary management, and other duties of a certified travel supervisor.

(8)If the Commissioner of the Japan Tourism Agency finds that a travel operator or agent does not comply with the provisions of the preceding paragraph, the Commissioner may recommend that the travel operator or agent take necessary measures by a specified time limit.

(9)When a person who has received a recommendation under the preceding paragraph fails to follow the recommendation, the Commissioner of the Japan Tourism Agency may order the person to take measures related to the recommendation by a specified time limit.

(10)Beyond what is provided for in paragraph (7), a travel operator or agent must endeavor to take measures to improve the knowledge and ability of a certified travel supervisor that are necessary for their duties, by measures such as having the certified travel supervisor take a training course on the resolution of complaints and other business activities.

Article 11-3(1)The certified travel supervisor examination is administered by the Commissioner of the Japan Tourism Agency with respect to the knowledge and abilities required for the duties of a certified travel supervisor.

(2)There are to be three types of certified travel supervisor examinations: the comprehensive certified travel supervisor examination, the domestic certified travel supervisor examination, and the regionally-limited certified travel supervisor examination.

(3)The Commissioner of the Japan Tourism Agency may exempt persons who have completed a training course conducted by an association of travel agents prescribed in Article 41, paragraph (2) with regard to the knowledge and abilities stated in paragraph (1) or may exempt persons who have qualifications specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism from a part of the certified travel supervisor examinations.

(4)When there has been an act of misconduct in connection with the certified travel supervisor examination, the Commissioner of the Japan Tourism Agency may suspend persons concerned with the misconduct from taking the examination or may invalidate their passing of the examination. In this case, the Commissioner may prohibit them from taking the examination for a specified period of time.

(5)Beyond what is provided for in the preceding paragraphs, the subjects of the certified travel supervisor examination, the examination procedures and other necessary matters concerning the implementation of the examination are specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism.

Article 12(1)Before the commencement of its business, a travel operator must determine the fees to be collected from travelers for handling travel service (excluding those related to planned tours) and post the fees in a conspicuous manner for travelers at its business office. The same applies to any change of the fees.

(2)The fee stated in the preceding paragraph must be determined in accordance with the standards prescribed by Order of the Ministry of Land, Infrastructure, Transport and Tourism.

(3)At its business office, a travel agent must post the rates determined pursuant to the provisions of paragraph (1) by its affiliated travel operator in a manner that is easily visible to travelers.

Article 12-2(1)A travel operator must establish terms and conditions for travel business with regard to the contract for the handling of travel service concluded with a traveler, and must obtain approval from the Commissioner of the Japan Tourism Agency. The same applies when the travel operator intends to make any changes except for minor changes provided for by Order of the Ministry of Land, Infrastructure, Transport and Tourism and Cabinet Office Order.

(2)When the Commissioner of the Japan Tourism Agency intends to grant the approval stated in the preceding paragraph, they must do so in accordance with the following standards:

(3)A travel operator or agent must post the terms and conditions for travel business (in the case of a travel agent, the affiliated travel operator's terms and conditions for travel business; in the case of a person that may conclude a contract for a planned tour as an agent for another travel operator pursuant to Article 14-2, paragraph (1) or (2), the other travel operator's terms and conditions for the travel business) at its business office so that travelers can easily see them, or keep them in a place where travelers can read them.

Article 12-3When the Commissioner of the Japan Tourism Agency and the Commissioner of the Consumer Affairs Agency have established standard terms and conditions for travel business and made a public notice of them (including cases in which the Commissioner has changed them and made a public notice of the change), and if the travel operator has established terms and conditions for travel business that are identical to the standard travel terms and conditions for travel business, or has changed the existing terms and conditions for travel business to be identical to the standard terms and conditions for travel business, those travel terms and conditions are deemed to have been approved pursuant to paragraph (1) of the preceding article.

Article 12-4(1)When a travel operator or agent intends to conclude a contract with a traveler for a planned tour contract, arranged tour contract, or other contract concerning travel service, the travel operator or agent must explain the conditions of the transaction to the traveler pursuant to the provisions of Order of the Ministry of Land, Infrastructure, Transport and Tourism and Cabinet Office Order, after confirming the contents of the travel service which the traveler intends to request.

(2)Unless otherwise provided for by Order of the Ministry of Land, Infrastructure, Transport and Tourism and Cabinet Office Order, when the travel operator or agent intends to explain a tour to a traveler according to preceding paragraph, it must issue the traveler a document stating the content of the services related to travel that the traveler is able to receive, the matters regarding fees the traveler is to pay to the operator or agent, the name of the certified travel supervisor, whether or not the traveler will be accompanied by a national licensed guide interpreter prescribed in Article 2, paragraph (1) of the Licensed Guide Interpreter Act (Act No.210 of 1949) (hereinafter simply referred to as "national licensed guide interpreter") or a regional licensed guide interpreter prescribed in paragraph (2) of that Article (hereinafter simply referred to as "regional licensed guide interpreter"), and other matters determined by Order of the Ministry of Land, Infrastructure, Transport and Tourism or Cabinet Office Order.

(3)Pursuant to the provisions of Cabinet Order, instead of issuing the document pursuant to the provisions of the preceding paragraph, with the consent of a traveler, the travel operator or agent may provide the matters to be described in the document to the traveler by a method using an electronic data processing system or other information communication technology specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism and Cabinet Office Order. In this case, the travel operator or agent is deemed to have issued the document.

Article 12-5(1)Unless otherwise provided for by Order of the Ministry of Land, Infrastructure, Transport and Tourism and Cabinet Office Order, when a travel operator or agent has concluded a contract with a traveler for a planned tour contract, arranged tour contract or other contract concerning travel service, without delay, the travel operator or agent must issue the traveler a document stating the content of the services related to travel that the traveler can receive, the matters regarding fees the traveler is pay to the travel operator or agent, the name of the certified travel supervisor, whether or not the traveler will be accompanied by a national licensed guide interpreter or a regional licensed guide interpreter, and other matters specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism and Cabinet Office Order, or a document indicating the right to receive the services related to travel.

(2)Pursuant to the provisions of Cabinet Order, instead of taking the measures to issue documents pursuant to the provisions of the preceding paragraph, with the consent of a traveler, the travel operator or agent may take measures specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism and Cabinet Office Order to notify the traveler of the matters specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism and Cabinet Office Order, or to enable them to acquire the right to receive services related to the travel, through utilization of electronic data processing systems or other information and communications technology measures specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism and Cabinet Office Order. In this case, the travel operator or agent is deemed to have issued the documents.

(3)Unless otherwise specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism, when a travel operator or agent has concluded a contract concerning the travel service with a person with whom it conducts transactions in connection with the travel service (excluding travelers; the same applies hereinafter in this Article), without delay, the travel operator or agent must issue the person a document stating the contents of the services related to travel to be provided to the traveler and other matters specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism.

(4)Pursuant to the provisions of a Cabinet Order, instead of taking measures to issue documents pursuant to the provisions of the preceding paragraph, with the consent of the persons with whom a travel operator or agent conducts transactions for travel service, the travel operator or agent may take measures specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism and Cabinet Office Order to notify those persons of the matters specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism as stated in that paragraph, through utilization of electronic data processing systems or other information and telecommunications technology measures specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism. In this case, the travel operator or agent is deemed to have issued the documents.

Article 12-5-2When requested by a traveler, the certified travel supervisor must present a certificate in the form prescribed by Order of the Ministry of Land, Infrastructure and Transport and Tourism.

Article 12-6(1)Regardless of whether they are solicitors, salespersons, sales representatives, or any other persons with any other titles, a travel operator or agent must not allow any of its directors or employees who conduct transactions in connection with travel service for the travel operator or agent at a place other than its business office (hereinafter referred to as a "sales representative") to engage in duties as a sales representative unless it has the sales representative carry a certificate in the form prescribed by Order of the Ministry of Land, Infrastructure, Transport and Tourism.

(2)When performing their duties, a sales representative must present the certificate referred to in the preceding paragraph.

(3)A sales representative is deemed to have the authority to act as an agent for the travel operator or agent to which the representative belongs to perform all extrajudicial acts in relation to transactions with a traveler in connection with the travel service; provided, however, that this does not apply if the traveler is acting in bad faith.

Article 12-7When advertising to solicit travelers to participate in the planned tour, pursuant to the provisions of Order of the Ministry of Land, Infrastructure, Transport and Tourism and Cabinet Office Order, the travel operator or agent must indicate the name or trade name of the travel operator that will perform the planned tour, the destination and itinerary of the tour, the contents of the transportation and other services which the traveler is able to receive, the matters regarding fees the traveler is to pay to the travel operator or agent, whether or not the traveler will be accompanied by a person who performs necessary services for taking measures specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism as referred in Article 12-10, and other matters specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism and Cabinet Office Order.

Article 12-8When advertising travel service, with regard to the contents of the advertised services related to travel and other matters specified in Order of the Ministry of Land, Infrastructure, Transport and Tourism and Cabinet Office Order, a travel operator or agent must not make representations that are materially different from the facts or that mislead people into believing that the services are materially better or more advantageous than they actually are.

Article 12-9(1)A travel operator or agent must display signs at its business office in a form specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism according to whether it is involved in the travel business or the travel agent business and according to the business offices prescribed in the items of Article 11-2, paragraph (6) to which its business office corresponds, so that they are easily visible to the public.

(2)It is prohibited for any person other than a travel operator or agent to display the signs referred to in the preceding paragraph or similar signs.

Article 12-10When implementing a planned tour, the travel operator must take measures prescribed by Order of the Ministry of Land, Infrastructure, Transport and Tourism to ensure the smooth implementation of the planned tour, such as the reliable provision of transport and other services to the travelers, or arrangements for alternative services in the event of grounds requiring changes to plans relating to the tour.

Article 12-11(1)The chief person among the persons appointed by a travel operator as persons who accompany a traveler participating in a planned tour and perform the services necessary for taking the measures specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism as referred to in the preceding Article (hereinafter referred to as "itinerary management services") must be a person who does not fall under any of Article 6, paragraph (1), items (i) through (vi) and who has completed a training course on itinerary management services (hereinafter referred to as "itinerary management training") conducted by a person registered by the Commissioner of the Japan Tourism Agency (hereinafter in this Section referred to as a "registered training institute") pursuant to the provisions of the following Article through Article 12-14 and who also has practical experience in itinerary management services as specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism in consideration of the destination of the travel.

(2)The necessary matters relating to registration under the preceding paragraph are prescribed by Order of the Ministry of Land, Infrastructure and Transport and Tourism.

Article 12-12The registration referred to in paragraph (1) of the preceding Article is to be made in response to the application by a person who intends to carry out services relating to the implementation of itinerary management training (hereinafter referred to as "itinerary management training services").

Article 12-13A person who falls under any of the following categories may not be registered under Article 12-11, paragraph (1):

Article 12-14(1)The Commissioner of the Japan Tourism Agency must register the application if the itinerary management training is conducted by a person that has applied for registration pursuant to Article 12-12 in a manner in which instructors listed in the left column of Appended Table 1 teach the subjects listed in the right column of that table. In this case, the necessary procedures for registration are prescribed by Order of the Ministry of Land, Infrastructure, Transport and Tourism.

(2)Registration is to be made in the register of registered training institutes with the following entries:

Article 12-15(1)The registration referred to in Article 12-11, paragraph (1) ceases to be effective upon the expiry of a period specified by a Cabinet Order that is not less than three years unless it is renewed at such intervals of that period.

(2)The provisions of the preceding three Articles apply mutatis mutandis to the renewal of registration referred to in the preceding paragraph.

Article 12-16A registered training institute must provide itinerary management training services in a fair manner and in a manner that conforms to the provisions of Article 12-14, paragraph (1) and the standards specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism.

Article 12-17If a registered training institute intends to change any of the matters listed in Article 12-14, paragraph (2), items (ii) through (iv), it must notify the Commissioner of Tourism Agency to that effect at least two weeks before the date of the intended change.

Article 12-18(1)A registered training institute must establish rules and regulations for itinerary management training services (hereinafter referred to as "itinerary management training services rules") and must notify the Commissioner of the Japan Tourism Agency of the rules before the commencement of the itinerary management training services. The same applies if the institute intends to changes the rules.

(2)The itinerary management training services rules must specify the method of conducting itinerary management training, fees relating to itinerary management training and other matters specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism.

Article 12-19If a registered training institute intends to suspend or discontinue all or part of its itinerary management training services, it must notify the Commissioner of the Japan Tourism Agency to that effect in advance pursuant to the provisions of Order of the Ministry of Land, Infrastructure, Transport and Tourism.

Article 12-20(1)Within three months after the end of each fiscal year, a registered training institute must prepare an inventory of property, a balance sheet, a profit and loss statement or income and expenditure statement, and an operating or business report for that fiscal year (these documents include an electronic or magnetic record, if the institute had made the record instead of preparing the documents (the electronic or magnetic record means a record made by an electronic method, a magnetic method or any other method not recognizable to human perception, which is used for information processing by computers; the same applies hereinafter in this Article); the documents in question are referred to as "financial statements and other prescribed documents" in the following paragraph and Article 83, item (i)) and keep them in the office of the registered training institution for five years.

(2)A person who intends to receive itinerary management training or any other interested person may make any of the following requests at any time during the working hours of the registered training institution; provided, however, that to make a request under item (ii) or (iv), the person must pay the fees fixed by the registered training institution:

Article 12-21If the Commissioner of the Japan Tourism Agency finds that a registered training institute has ceased to conform to the provisions of Article 12-14, paragraph (1), the Commissioner may order the registered training institute to take necessary measures to conform to the provisions of that paragraph.

Article 12-22If the Commissioner of the Japan Tourism Agency finds that a registered training institute is in violation of Article 12-16, the Commissioner may order the registered training institute to provide itinerary management training services under that Article or to take necessary measures to improve the methods of itinerary management training and other operational methods.

Article 12-23If a registered training institute falls under any of the following items, the Commissioner of the Japan Tourism Agency may revoke its registration or order the suspension of all or part of its itinerary management training services for a specified period:

Article 12-24A registered training institute must keep books, enter matters specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism with regard to itinerary management training services, and preserve these books as required by Order of the Ministry of Land, Infrastructure, Transport and Tourism.

Article 12-25When the Commissioner of the Japan Tourism Agency finds it necessary to ensure the proper implementation of itinerary management training services, the Commissioner may request a registered training institute to make the necessary reports on the status of itinerary management training services.

Article 12-26(1)If the Commissioner of the Japan Tourism Agency finds it necessary to ensure proper implementation of itinerary management training services, the Commissioner may have their officials enter the office of a registered training institute and inspect the state of the itinerary management training services or the facilities, books, documents and other items.

(2)The official who conducts on-site inspection pursuant to the preceding paragraph must carry identification and present it when requested by the person concerned.

(3)The authority to conduct on-site inspection under paragraph (1) must not be interpreted as being granted for the purpose of criminal investigation.

Article 12-27(1)If there is no person registered under Article 12-11, paragraph (1), if a notification of suspension or discontinuance of all or a part of itinerary management training services has been made pursuant to Article 12-19, if the Commissioner of the Japan Tourism Agency has revoked the registration referred to in Article 12-11, paragraph (1) pursuant to Article 12-23, or has ordered a registered training institute to suspend all or part of the itinerary management training services, if it has become difficult for the registered training institute to provide all or part of the itinerary management training services due to a natural disaster or other grounds, or if the Commissioner finds it necessary to do so, the Commissioner may provide all or part of the itinerary management training services directly

(2)If the Commissioner of the Japan Tourism Agency performs all or part of the itinerary management training services directly pursuant to the provisions of the preceding paragraph, the handing over of itinerary management training services and other necessary matters in the case are prescribed by Order of the Ministry of Land, Infrastructure, Transport and Tourism.

Article 12-28In the following cases, the Commissioner of Tourism Agency must make a public notice to that effect in the Official Gazette:

Article 13(1)A travel operator or agent must not do any of the following acts:

(2)A travel operator or agent must not unreasonably delay the performance of obligations arising from transactions for a person with whom the travel operator or agent has conducted the transactions with respect to travel service.

(3)A travel operator or agent, or any of their agents, employees or other workers must not commit any of the following acts in connection with the travel service handled by the travel operator or agent:

Article 14(1)A travel operator or agent must not allow another person to use its name for the travel business or travel agent business.

(2)A travel operator or agent must not allow another person to operate a travel business or travel agent business in its name, whether by way of business lease or by any other means.

Article 14-2(1)Notwithstanding the provisions of Article 3, if a travel operator concludes a contract on a planned tour that another travel operator conducts (limited to a planned tour that they conduct by soliciting travelers to participate in the tour), under which the travel operator acts as an agent for the other travel operator in connection with concluding a planned tour contract (hereinafter referred to as an "agent contract"), the travel operator may conclude a planned tour contract as an agent for the counterparty of the agent contract (that counterparty is hereinafter referred to as a "commissioning travel operator"), without obtaining the registration of travel agent business.

(2)If a travel operator who has concluded an agent contract with a commissioning travel operator pursuant to the provisions of the preceding paragraph (hereinafter referred to as "commissioned travel operator") specifies the travel agent that is able to conclude a planned tour contract as an agent for the commissioning travel operator from among the travel agents whose affiliated travel operator is the commissioned travel operator, the travel agents specified in the agent contract (hereinafter referred to as a "commissioned travel agent") may conclude a planned tour contract as an agent for the commissioning travel operator.

(3)The commissioning travel operator and the commissioned travel operator must specify in the agent contract the business office of the commissioned travel operator or commissioned travel agent that may conclude a planned tour contract as an agent for the commissioning travel operator.

Article 14-3(1)A travel agent must not handle travel service for a travel operator other than the affiliated travel operator, except when concluding a planned tour contract as an agent for the travel operator pursuant to paragraph (2) of the preceding Article.

(2)When intending to conduct transactions in relation to travel service, a travel agent must clearly indicate to the counterparty of the transaction the name or trade name of the affiliated travel operator and the fact that it is a travel agent.

(3)A travel agent must not make any representation or advertisement or perform other acts that mislead others into believing that its business activities are those of a travel business or misleads others into believing that its affiliated travel operator is a different operator.

(4)The Commissioner of the Japan Tourism Agency may order a travel agent to take measures to ensure that it does not mislead others into believing that its business activities are those of a travel business or that it does not mislead others into believing that its affiliated travel operator is a different operator.

(5)An affiliated travel operator is liable to compensate for any damage inflicted on a traveler by a travel agent in connection with its travel service; provided, however, that this does not apply if the relevant affiliated travel operator has exercised due care in commissioning the travel agent to conduct the travel service and has made efforts to prevent the occurrence of the damage inflicted on the traveler in connection with the travel service performed by the travel agent.

Article 15(1)If a travel operator or agent discontinues its business, transfers all of its business, or has another person succeed to all of its business upon a split, it must notify the Commissioner of the Japan Tourism Agency to that effect within 30 days from the date of the discontinuance, transfer, or succession.

(2)If a corporation that is a travel operator or agent ceases to exist as a result of a merger, the person who was the director executing the business of the corporation must notify the Commissioner of the Japan Tourism Agency to that effect within 30 days from the date on which the corporation ceased to exist.

(3)In the event of the death of a travel operator or agent, the heir must notify the Commissioner of the Japan Tourism Agency to that effect within 30 days from the date on which the heir became aware of the death of the decedent.

(4)If a travel operator or agent has died, and the heir has applied for registration within sixty days of the death of the decedent, the heir may continue to engage in travel business or travel agent business from the date of the decedent's death until the date of notification that the registration has been made or that the registration has been refused. With regard to the business during this period, the registration of the travel business or travel agent business obtained by the heir is deemed to have been obtained by the heir on the date of death of the decedent, and the surety bond deposited by the decedent is deemed to have been deposited by the heir.

Article 15-2The registration of travel agent business ceases to be effective if any of the following events has occurred:

Article 16(1)If the registration of a travel operator has been deleted under Article 20 because the travel operator has died, a corporation acting as a travel operator has ceased to exist due to a merger, another corporation has succeeded to all of its business due to a split, or a travel operator has transferred all of its business, and if within six months from the date of those events, the heir, the corporation surviving after the merger or established as a result of merger, the corporation succeeding to all of its business due to a split, or the transferee of its business receives registration to engage in travel business and notifies the Commissioner of the Japan Tourism Agency of the succession of the right concerning the surety bond deposited by the former travel operator, the surety bond is deemed to be deposited by the new travel operator in accordance with the provisions of Article 7, paragraph (1).

(2)The notification referred to in the preceding paragraph must be accompanied by a copy of the written deposit stating the acceptance of the deposit and a document certifying the fact that the surety bond has been succeeded to.

(3)The notification referred to in paragraph (1) is deemed to be a notification under Article 7, paragraph (2) for the purpose of application of the provisions of Article 7, paragraphs (3) through (5).

(4)In the case referred to in paragraph (1), if any person has a right referred to in paragraph (1) of the following Article regarding the surety bond that is connected with a claim arising from a transaction with a person that was a travel operator or with a travel agent whose affiliated travel operator is the former travel operator, with regard to the enforcement of the right under that paragraph, the claim is deemed to be a claim arising from a transaction with a person that has newly become a travel operator

Article 17(1)A traveler who has conducted the transactions regarding travel service with a travel operator or with a travel agent whose affiliated travel operator is the relevant travel operator has the right to be refunded for the claim arising from the transaction from the surety bond deposited by the travel operator.

(2)Matters necessary for the exercise of the rights stated in the preceding paragraph are prescribed by Order of the Ministry of Justice and the Ministry of Land, Infrastructure, Transport and Tourism.

Article 18(1)If the surety bond falls short of the amount prescribed in Article 8, paragraph (1) because the person who has the right referred to in paragraph (1) of the preceding Article has exercised that right, a travel operator must deposit the amount of the shortfall.

(2)If a travel operator has deposited a surety bond pursuant to the provisions of the preceding paragraph, it must submit a notification to that effect to the Commissioner of the Japan Tourism Agency, together with a copy of the deposit form stating the acceptance of the deposit.

(3)In the case prescribed in paragraph (1), if a travel operator fails to give a notification referred to in the preceding paragraph within 14 days from the date specified by Ministry of Justice Order and Order of the Ministry of Land, Infrastructure, Transport and Tourism, the registration related to the travel operator ceases to be effective.

Article 18-2(1)If a travel operator has deposited a surety bond only in money, and the nearest depositary has changed because the principal business office of the travel operator has been relocated, without delay and in accordance with Ministry of Justice Order and Ministry of Land, Infrastructure, Transport and Tourism Order, the travel operator must request the depositary where the surety bond is deposited to change the depositary to the nearest depositary after the relocation, with prepayment of expenses.

(2)If a travel operator has deposited a surety bond in the form of securities prescribed in Article 8, paragraph (6) or the securities and money, and the nearest depositary has changed because the principal business office of the travel operator has been relocated, without delay, the travel operator must deposit a new surety bond in the same amount as the surety bond at the nearest depositary after the relocation. When the deposit has been made, the surety bond deposited at the depositary nearest to the principal business office before the relocation may be recovered pursuant to Ministry of Justice Order and the Ministry of Land, Infrastructure, Transport and Tourism Order.

(3)The provisions of Article 7, paragraph (2) apply mutatis mutandis to paragraph (1) and the first sentence of the preceding paragraph.

Article 18-3(1)When finding a fact detrimental to the fairness in transactions, the safety of travel or the convenience of travelers with regard to the operation of the service of a travel operator or agent, the Commissioner of the Japan Tourism Agency may order the travel operator or agent to take any of the following measures:

(2)If a travel operator or agent has violated the provisions of Article 12-2, paragraph (3), Article 12-4, paragraph (1) or (2), Article 12-5, paragraph (1), Article 12-7, Article 12-8, or Article 13, paragraph (1) (limited to the part of the acts listed in item (ii) which relate to acts against a traveler) and the Commissioner of the Japan Tourism Agency intends to issue the order under the preceding paragraph, the Commissioner must deliberate with the Commissioner of the Consumer Affair Agency in advance.

(3)When finding it necessary in order to protect the legitimate interests of travelers, the Commissioner of the Consumer Affairs Agency may state necessary opinions to the Commissioner of the Japan Tourism Agency with regard to an order under paragraph (1) (limited to an order against a travel operator or agent that has violated the provisions prescribed in the preceding paragraph).

(4)The provisions of the preceding two paragraphs do not apply to the case in which the prefectural governor is supposed to carry out the affairs under the authority of the Commissioner of the Japan Tourism Agency as prescribed in paragraph (1) pursuant to the provisions of Article 67.

Article 19(1)The Commissioner of the Japan Tourism Agency may order the suspension of all or part of the business for a period not exceeding six months or revoke the registration if a travel operator or agent falls under any of the following items:

(2)If the Commissioner of the Japan Tourism Agency finds that a travel operator or agent has failed to commence business within one year after being registered or has not conducted business for a continuous period of one year or more, the Commissioner may revoke the registration.

(3)The provisions of Article 6, paragraph (2) apply mutatis mutandis to the disposition under the preceding two paragraphs, and the provisions of paragraphs (2) through (4) of the preceding Article apply mutatis mutandis to the disposition under paragraph (1).

Article 20(1)If the validity period of registration (in the case provided for in Article 6-3, paragraph (3), including the period during which the registration remains in force pursuant to the provisions of that paragraph) has expired, the registration has been revoked pursuant to the provisions of Article 7, paragraph (5) (including as applied mutatis mutandis pursuant to the provisions of Article 8, paragraph (3) or Article 9, paragraph (2)) or paragraph (1) or (2) of the preceding Article, a notification has been given pursuant to the provisions of Article 15, or a registration has become ineffective pursuant to the provisions of Article 15-2 or Article 18, paragraph (3) (including as applied mutatis mutandis to the provisions of Article 54, paragraph (4) or Article 61, paragraph (2)), the Commissioner of the Japan Tourism Agency must delete the registration of the travel business or travel agent business.

(2)If the Commissioner of the Japan Tourism Agency finds that a fact has occurred for which notification under Article 15, paragraph (2) or (3) should be made, but no notification under these provisions has been made, the Commissioner may delete the registration of the travel business or travel agent business without the notification.

(3)If the registration has been deleted pursuant to the provisions of the preceding two paragraphs, the former travel operator or its successor may recover the surety bond.

(4)The provisions of Article 9, paragraphs (8) and (9) apply mutatis mutandis to the recovery of the surety bond under the preceding paragraph.

Article 21The Commissioner of Tourism Agency must make the travel operator register and the travel agent register available for public inspection.

Article 22(1)A person who applies for registration of renewal of the validity period under Article 6-3, paragraph (1) (excluding a person who applies for registration related to affairs to be conducted by the prefectural governor pursuant to Article 67) must pay a fee in an amount specified by a Cabinet Order in consideration of the actual costs.

(2)A person who intends to take the certified travel supervisor examination stated in Article 11-3, paragraph (1) must pay a fee in the amount specified by a Cabinet Order in consideration of the actual costs.

(3)A person who intends to receive itinerary management training conducted by the Commissioner of the Japan Tourism Agency pursuant to Article 12-27, paragraph (1) must pay the State a fee in the amount specified by a Cabinet Order in consideration of the actual costs.

Article 23A person who intends to engage in a travel service provision business must obtain registration from the Commissioner of the Japan Tourism Agency.

Article 24(1)A person who intends to obtain registration under the preceding Article must submit a written application to the Commissioner of the Japan Tourism Agency stating the following matters:

(2)The application must be accompanied by a document stating the business plan and other matters specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism.

Article 25(1)Upon receipt of an application for registration under the preceding Article, the Commissioner of the Japan Tourism Agency must register the following matters in the register of travel service providers, except the case in which the Commissioner refuses the registration pursuant to the provisions of paragraph (1) of the following Article:

(2)If the Commissioner of the Japan Tourism Agency has conducted registration pursuant to the provisions of the preceding paragraph, the Commissioner must notify the applicant for registration to that effect without delay.

Article 26(1)The Commissioner of Tourism Agency must refuse to conduct registration if an applicant for registration falls under any of the following items:

(2)When the Commissioner of the Japan Tourism Agency has refused to conduct registration pursuant to the provisions of the preceding paragraph, the Commissioner must notify the applicant to that effect together with reasons, without delay.

Article 27(1)If there has been any change in the matters listed in the items of Article 24, paragraph (1), a person that has received registration to engage in a travel service provision business (hereinafter referred to as a "travel service provider") must submit a notification to that effect to the Commissioner of the Japan Tourism Agency within 30 days from the date of the change, together with the documents specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism.

(2)If the Commissioner of the Japan Tourism Agency has received the notification under the preceding paragraph, the Commissioner must register the matters subject to the notification in the register of travel service providers, except the case in which the Commissioner revokes the registration pursuant to the provisions of Article 37, paragraph (1).

Article 28(1)A travel service provider must appoint one or more certified travel service provision supervisors who conform to the provisions of paragraph (5) for each business office and have them manage and supervise affairs concerning the travel service provision operations at the business office in question to ensure the clarity of transaction conditions related to the transactions, the reliable provision of services related to travel, and other matters prescribed by Order of the Ministry of Land, Infrastructure, Transport and Tourism as being necessary to ensure fairness in transactions, safety of travel and convenience of travelers.

(2)If all of the persons appointed as a certified travel service provision supervisor for its business office fall under any of Article 6, paragraph (1), items (i) through (iv) or Article 26, paragraph (1), items (ii) or (iii), or all of the persons appointed have left their positions, a travel service provider must not conclude any contract related to travel service provision operations at the business office until the travel service provider appoints a new certified travel service provision supervisor.

(3)The provisions of paragraph (1) also apply to a business office where there is only one person handling travel service provision operations.

(4)A certified travel service provision supervisor may not become a certified travel service provision supervisor of multiple business offices.

(5)A certified travel service provision supervisor must be a person who does not fall under any of Article 6, paragraph (1), items (i) through (iv) and Article 26, paragraph (1), items (ii) and (iii), and who has completed a training course on travel service provision operations (hereinafter referred to as "training for certified travel service provision supervisors") conducted by a person registered by the Commissioner of the Japan Tourism Agency under Articles 12-12 through 12-14 (hereinafter referred to as a "registered training institute" in this Section) or a person stated in the following items:

(6)A travel service provider must have their certified travel service provision supervisor receive training conducted by a registered training institute every three to five years as specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism, in order to improve their knowledge and ability required for laws and regulations concerning travel service provision operations, itinerary management, and other duties of a certified travel service provision supervisor.

(7)If the Commissioner of the Japan Tourism Agency finds that a travel service provider does not comply with the provisions of the preceding paragraph, the Commissioner may recommend that the provider take necessary measures by a specified time limit.

(8)If a person that has received a recommendation under the preceding paragraph fails to comply with the recommendation, the Commissioner of the Japan Tourism Agency may order the person to take measures related to the recommendation by a specified time limit.

(9)Beyond what is provided for in paragraph (6), a travel service provider must endeavor to take measures to improve the knowledge and ability of a certified travel service provision supervisor that are necessary for their duties, by measures such as having the certified travel service provision supervisor take training courses on complaint resolution and other business activities.

Article 29The provisions of Articles 12-12 through 12-28 apply mutatis mutandis to registered training institutes. In this case, in Article 12-12, the term "paragraph (1) of the preceding Article" is deemed to be replaced with "Article 28, paragraph (5)" and the phrase "of itinerary management training" is deemed to be replaced with "of training for certified travel service provision supervisors prescribed in that paragraph (hereinafter in this Section referred to as "training for certified travel service provision supervisors")", the term "itinerary management training services" in Articles 12-12, Article 12-13, item (iii), Article 12-14, paragraph (2), item (iii), Article 12-16 (including the heading), Article 12-19, Articles 12-22 through 12-25, Article 12-26, paragraph (1), Article 12-27 (including the heading), and Article 12-28, items (iv) and (v) is deemed to be replaced with "training services for certified travel service provision supervisors", the term "Article 12-11, paragraph (1)" in Article 12-13, Article 12-15, paragraph (1), Article 12-23, item (v), Article 12-27, paragraph (1) and Article 12-28, items (i) and (iv) is deemed to be replaced with "Article 28, paragraph (5)", the term "itinerary management training" in Article 12-14, paragraph (1) and Article 12-20, paragraph (2) is deemed to be replaced with "training services for certified travel service provision supervisors", the term "Appended Table 1" in Article 12-14, paragraph (1) is deemed to be replaced with "Appended Table 2", the term "itinerary management training services rules" in Article 12-18 (including the heading) is deemed to be replaced with "rules for training services for certified travel service provision supervisors", in paragraph (1) of that Article, the phrase "in itinerary management training services" in paragraph (1) of that Article is deemed to be replaced with "in training services for certified travel service provision supervisors" and the phrase "of itinerary management training services" is deemed to be replaced with "of training services for certified travel service provision supervisors", and the phrase "of itinerary management training " in paragraph (2) of that Article and Article 12-22 is deemed to be replaced with "of training for certified travel service provision supervisors", and the phrase "in itinerary management training" in Article 12-18, paragraph (2) is deemed to be replaced with "in training for certified travel service provision supervisors", and any necessary technical replacement is to be specified by Cabinet Order.

Article 30(1)Unless otherwise provided for by Order of the Ministry of Land, Infrastructure, Transport and Tourism and Cabinet Office Order, if a travel service provider concludes a contract with a person with whom it conducts transactions in relation to travel service provision operations, without delay, the travel service provider must issue the person a document stating the details of services related to travel to be provided to the traveler and other matters provided by Order of the Ministry of Land, Infrastructure, Transport and Tourism.

(2)Pursuant to the provisions of Cabinet Order, instead of taking the measure to issue a document pursuant to the provisions of the preceding paragraph, with the consent of the person with whom a travel service provider conducts transactions with regard to the travel service provision operations, the travel service provider may take the measure to notify them of the matters specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism as referred to in that paragraph by means of electronic information processing systems or other information and communication technologies specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism. In this case, the travel service provider is deemed to have issued the document.

Article 31(1)A travel service provider must not intentionally fail to state a fact or tell a falsehood with regard to an important matter concerning transactions with a person with whom the travel service provider conducts transactions in relation to travel service provision operations.

(2)A travel service provider must not unreasonably delay the performance of obligations arising from transactions for a person with whom the travel service provider has conducted the transactions with respect to the travel service provision operations.

(3)A travel service provider or their agent, employee or other worker must not commit any acts specified by Order of the Ministry of Land, Infrastructure, Transport and Tourism as causing a loss of trust in the travel service provision business in relation to the travel service provision operations they handle.

Article 32(1)A travel service provider must not allow another person to use its name for travel service provision business.

(2)A travel service provider must not allow another person to operate a travel service provision business in its name, whether by way of a business lease or any other means.

Article 33(1)If a travel service provider commissions travel service provision operations to another person, it must commission the operations to another travel service provider or to another travel operator.

(2)If a travel operator that performs an act prescribed in Article 2, paragraph (6) pursuant to paragraph (1) of the following Article commissions the act to another person, it must commission it to another travel service provider or another travel operator.

Article 34(1)Notwithstanding the provisions of Article 23, a travel operator may perform an act prescribed in Article 2, paragraph (6) without registration of travel service provision business.

(2)The provisions of Article 23 do not apply to travel service carried out by a travel agent.

Article 35(1)If a travel service provider discontinues its business, transfers all of its business or has another person succeed to all of its business upon a split, it must notify the Commissioner of the Japan Tourism Agency to that effect within 30 days from the date of the discontinuance.

(2)If a corporation that is a travel service provider ceases to exist as a result of a merger, the person who was a director executing the business of the corporation must notify the Commissioner of the Japan Tourism Agency to that effect within 30 days from the date on which the corporation ceased to exist.

(3)In the event of the death of a travel service provider, the heir must notify the Commissioner of the Japan Tourism Agency to that effect within 30 days from the date on which the heir became aware of the death of the decedent.

Article 36When finding a fact detrimental to the fairness in transactions, the safety of travel or the convenience of travelers with regard to the operation of the service of a travel service provider, the Commissioner of the Tourist Agency may order the travel service provider to take any of the following measures:

Article 37(1)The Commissioner of the Japan Tourism Agency may order a travel service provider to suspend all or part of its service for a specified period not exceeding six months or revoke its registration if it falls under any of the following items:

(2)When the Commissioner of the Japan Tourism Agency finds that a travel service provider has not commenced business within one year after being registered or has not conducted business for a continuous period of one year or more, the Commissioner may revoke the registration.

(3)The provisions of Article 26, paragraph (2) apply mutatis mutandis to the dispositions under the preceding two paragraphs.

Article 38(1)If the Commissioner of the Japan Tourism Agency has revoked the registration under paragraph (1) or (2) of the preceding Article, or notification has been given pursuant to the provisions of Article 35, the Commissioner must delete the registration of the travel service provision business.

(2)If the Commissioner of the Japan Tourism Agency finds that a fact has occurred for which notification should have been given pursuant to the provisions of Article 35, paragraph (2) or (3), but no notification has been made pursuant to these provisions, the Commissioner may delete the registration of the travel service provision business even if the notification has not been made.

Article 39The Commissioner of Tourism Agency must make the register of travel service providers available for public inspection.

Article 40A person who intends to receive training for certified travel service provision supervisors conducted by the Commissioner of the Japan Tourism Agency pursuant to Article 12-27, paragraph (1) as applied mutatis mutandis pursuant to the provisions of Article 29 must pay a fee to the State in an amount specified by Cabinet Order in consideration of the actual costs.